Amex Chargebacks

Initiating an Amex (USA) Chargeback today

Chargebacks are necessary if you want to retrieve your funds paid from a credit card. It is important to understand all of the steps involved in getting an Amex Chargeback. Whether you have a service dispute with a merchant or are suspicious of a company and want your money back, the following process is the way to secure an Amex chargeback

About Amex Chargeback:

It is important to note before beginning this process that information has to be exact or you could be denied an Amex Chargeback. Since consumers are only given one chance to submit a chargeback, check and re-check the information you supply to ensure it is 100% accurate and that you have followed directions exactly.

In this article, we will inform you about-

  • Participants in a
  • Chargeback Process
  • The Customer or
  • Cardholder
  • The Merchant
  • Issuing Bank
  • Acquiring Bank
  • Card Company

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The Customer or Cardholder

The customer or cardholder is you, or the person under whose name the card is registered. It is assumed that the cardholder is the person who initiated and approved the transaction. If the Amex chargeback is initiated because of unauthorized charges, the cardholder should report fraud. In any other case, the cardholder will be assumed to be the one who made the transaction, unless stated otherwise.

The Merchant

The merchant is the company or the person who was supposed to deliver the product or service to the customer. The merchant, unless stated otherwise, received the payment for these products. Some merchants are ready to cooperate with the chargeback process. In some cases, there will be a dispute with the merchant if they claimed to have delivered the product appropriately to the customer.

Issuing Bank

Amex chargebacks are different from others because Amex has its own financial services and not a separate issuing bank. In the ordinary chargeback process, the issuing bank is the bank that issues the credit card to the customer.

The issuing bank will receive the information from the customer and at the end of the chargeback process will decide on a refund. The difference with an Amex chargeback is the financial department of the card company handles all of this.

Acquiring Bank

The acquiring bank is the financial institution and the bank that is in charge of the merchant’s account. This financial institution will review the details of the transaction, ensure that requirements were meant, and send information back to the issuing bank before a decision is reached by the latter.

Card Company

The credit card company owns and supplies the credit card. Along with American Express, other major companies include Discover, Visa, and MasterCard. In the case of American Express, its financial department issues the card and American Express provides all customers with a list of terms and conditions.

Filing an Amex Chargeback

There are many steps to the Amex Chargeback process, but it isn’t difficult to understand. It can explain why the entire process can go quickly (if there is no dispute) or why it can take weeks or months (if there is significant disagreement between the banks, the consumer and the merchant). 

It should be noted that Amex is different from other credit card companies because it provides its own financial services and does not rely on an issuing bank. This means that a lot of the back and forth is cut out, and the Amex chargeback process can be faster. However, there are no guarantees, but this is one reason many people prefer to use American Express. 

The typical chargeback path involves the following steps:

  1. The consumer notices an unwanted transaction and requests a refund. The reasons for this may vary, from unauthorized purchases, unsatisfactory service from the merchant, or a demand for a refund that they feel entitled to. 
  2. The issuing bank deals with the consumer request. They will examine the request and determine whether it was the result of an error. If the chargeback request is real, they will evaluate the merits of it. They can choose either to decline it or if they feel it is justified, the issuing bank will pass it on to the merchant’s acquiring bank. 
  3. The acquiring bank will receive the chargeback request from the issuing bank. They may opt for an immediate resolution and refund the money. At this phase, the merchant will have the option to dispute the chargeback. This is where the Amex chargeback process can get complicated. 
  4. If the merchant disagrees with the chargeback, they will send a counterclaim called a “representment” as well as documentation supporting their argument. The merchant will submit the representment along with all of the other documents to the issuing bank.
  5. Based on the information supplied by the merchant bank, the acquiring bank, and the cardholder’s original claim, the issuing bank will decide to rule either in the merchant’s or the cardholder’s favor. If the issuing bank rules in the merchant bank’s favor, they will keep the money from the transaction, but if they feel the cardholder’s original claim is valid, they will enact a chargeback and refund the money to the cardholder. 

The process of an Amex chargeback is similar to the scenario above, but instead of an issuing bank, the communication goes to a financial department of the credit card company, American Express. 

This process could go easily if the situation is clear cut and if there is not a dispute from the merchant, or it can be a complex journey that can be a headache without a third party to represent the cardholder throughout the process. 

Although it may seem in the interest of several parties to keep the cardholder happy and be quick to approve Amex chargebacks, skilled merchants can be clever at providing arguments that help them hold onto their money. This is another reason why working with a chargeback expert such as Trade Defense Advisory can help you get the chargeback you deserve sooner.

Period for Filing a Chargeback

American Express provides a generous time window for making a chargeback claim–a full 120 days for most types of Amex cards. However, once this period has expired, it is not possible to claim an Amex chargeback. 

For disputes on a claim, 20 days are provided from the date of the chargeback.

It is important not only to file the Amex chargeback claim within the designated period, but all of the paperwork should be filled out precisely, with codes, the correct name of the bank, numbers and other information double-checked for accuracy.

Amex Chargeback Fee

Some people may be deterred from making a chargeback claim because they are concerned about possible fees. The good news is that Amex chargebacks do not carry fees for consumers making claims. However, many credit card companies will charge a transaction fee to merchants in addition to the amount they are refunding to the customer. 

This could encourage a merchant to dispute a claim, because not only will they lose revenue through the refund, but also may have to pay a fee.

The Amex Chargeback Period

The entire chargeback process can take between 3 to 6 months. This can happen not only if a chargeback is disputed by the merchants, but because of various time limits created by merchants, banks, and credit card companies.

Conclusion

The Amex chargeback process is not hard to understand, but it is not a quick one and can become more complicated if merchants dispute the claim. It is important to have experts on your side to ensure you receive the fund you are entitled to. 

Trader Defense Advisory is a company with vast experience in handling chargeback disputes all over the world. We have the expertise to analyze your claim and provide the best arguments to ensure you get your money back through an Amex chargeback.

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